Frequently Asked Questions
Click on the tab for the most frequently asked questions.
1. To reset your password, click on the "Forgot Password" link in the bottom right of the sign in page.
2. Enter the email you used to sign up and click "submit'.
3. Check your inbox (or junk/spam folder) and follow the instructions.
4. Once you have reset your password you will be taken to your Dashboard.
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Email us at [email protected] and we will get back to you as soon as we can.
We take security very seriously.
Key security features include seamless built in SSL certificates and 24/7 monitoring. The site is GDPR and SOC2 compliant and all our information is stored in a secure database hosted on the AWS cloud platform. It runs on the same highly reliable infrastructure used by other Amazon Web Services. We have provisioned the data storage as a Multi-AZ database where its data is synchronously replicated to a standby instance in a different Availability Zone (AZ) for failover purposes. It is also SSD-backed optimized for high-performance applications.
We limit the information we collect about you to first and last name, email address, work location and learning results.
We have over 60 courses available ranging from short lunch & Learn courses to advanced courses on and webinars on a variety of subjects.
New courses are added monthly so check back often.
We focus on courses related to the funeral industry, mental health and well being, business, management and customer service related courses.
As a member in good standing you are welcome to take as many courses as you like. We have new courses, podcasts, and webinars monthly so check back often.
Yes.
At the successful completion of a course you are issued a NAFD Certificate of Completion. This can be downloaded or printed.
Access is for one year from date of purchase. You will be auto-renewed on the anniversary of access.
The National Association of Funeral Directors (NAFD) is the largest and most inclusive representative body for the UK funeral profession. In addition to over 4,000 UK funeral homes, it also represents international firms and suppliers to the sector
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups.
NAFD member firms must abide by the Funeral Director Code. Funeral home members are regularly inspected and supported to reach the highest standards of service.
The Association also provides access to an independent complaints scheme for funeral consumers, NAFD Resolve, operated on its behalf by the Centre for Effective Dispute Resolution (CEDR).
The Association represents the funeral profession at all levels of Government in respect of legislation and campaigns on issues affecting not only funeral directors, but also the bereaved. It provides informed opinion to Parliamentarians, Government agencies and consumer groups on all funeral matters.
For enquiries regarding membership and the potential benefits for your organization, we invite you to contact the NAFD Membership team at 0121 711 1343 or via email at [email protected].
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Yes, each course has an assigned CPD value which can be found on the Certificate of Completion which is automatically issued at the successful completion of a course, webinar or podcast.
You can find past certificates under your account.